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Relief Wrap for Back, Neck & Shoulders with Massage/Heat Therapy is rated 3.0 out of 5 by 8.
Rated 4 out of 5 by from heat wrap I love my heat wrap except for one thing. I wish it had a plug that you could unattach from the heat wrap itself because every time I have to get up to do something I have to take the wrap off. I would rather beable to walk around with out taking the wrap off.
Date published: 2018-01-16
Rated 5 out of 5 by from Awesome Works great for neck shoulders and back, different settings for heat and vibration. Can use one or the other or both heat and vibration at the same time
Date published: 2018-01-12
Rated 1 out of 5 by from Unable to use If you have a pacemaker you can not use this product due to the magnets
Date published: 2018-01-07
Rated 4 out of 5 by from A couple suggestions Mine arrived at the perfect time. After driving 18 hours in 2 days. I’m enjoying it already but have a couple of suggestions. If the cord came off the bottom, at the center, it would be more versatile. Invariably the electrical outlet is on the opposite side and it’s awkward to manage the cord and controls. Also, I wish the controls were about 6” farther out the cord, for the same reason. Lastly, I’m going to add a belt of some sort so the heat pad stays in place when I move. I LOVE the size and fact it covers my back and shoulders! Great product!
Date published: 2018-01-07
Rated 1 out of 5 by from Relief wrap Purchased for a Christmas present . Only one heat setting worked (low). Massage feature was sporadic as far as working. Hopefully replacement will work better.
Date published: 2018-01-03
Rated 1 out of 5 by from Not hot enough I purchased the item because I thought the large coverage area would be helpful. I didn't purchase it for the massage benefit because most massage gadgets don't work well. I purchased it for the heat, but the temperature did not go high enough to do any good. Very disappointed.
Date published: 2018-01-03
Rated 5 out of 5 by from Very functional I bought one, hubby liked it so much I bought a second one, so now each of us can use them. Very functional, works well. Hubby has a neck injury and it has helped him a lot, cause he can't go to a chiropractor.
Date published: 2018-01-02
Rated 3 out of 5 by from Not exactly as expected I bought this for it's large size. I've never seen another heating pad as large, and I loved that. What I didn't realize is that the "massage" feature meant that there would be two large plastic pieces inside which feel like rocks against my shoulder blades, regardless of whether I'm using that feature or not. When I do turn on the massage part, it doesn't even feel good. So the massage part is not well done and it takes away from the enjoyment of the heating pad itself. I wish I could take the plastic pieces out but unfortunately they are built right into the heating pad. Oh, and also it would be nice if there were more than two heat settings. Often low is too cool and high is too hot for me.
Date published: 2017-12-30
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Can you sit back or lie down while using this? Or can you not sit on the heating pad when it is operating? 

Asked by: Stephanie4971
Hello, Thank you for your inquiry. You can use it either way. If you need any additional assistance, please contact us at 800-642-2112. IMPS PS
Answered by: Chirrie
Date published: 2017-12-11

can you shut off the massage ?

Asked by: Carolyn 2
Thank you for your question. Yes, you can turn the massage off.
Answered by: Product Specialist IMPS
Date published: 2017-12-08

Does Improvement price match?

Asked by: Mickey965
I am sorry we do not price match.
Answered by: JLS1
Date published: 2017-12-04

Red light on heat blinks when turned off and cannot turn either side on. Please help. Just received this yesterday and only used once.

Asked by: Ann42
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Product:560057-Relief Wrap for Back, Neck & Shoulders with Massage/Heat Therapy