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Shipping and Processing

SHIPPING & PROCESSING CHARGE PER SHIPPING ADDRESS
If Merchandise Total is:
Charge is:
$24.99 or less $7.95
$25.00-$49.99 $10.95
$50.00-$99.99 $13.95
$100.00-$149.99 $17.95
$150.00-$199.99 $21.95
$200.00-$299.99 $24.95
$300.00 or more 10% of merchandise total
Alaska, Hawaii & Puerto Rico residents, add $25.99 to charges above. (2-Day Delivery)
Additional shipping charge may apply; see parentheses that follow individual item's price
Shipping charges are based on advertised prices before any discounts.
Shipping charges are subject to change without notice.

TAX INFORMATION:
Ohio: 5.75% plus applicable local tax, computed on the "Subtotal".
Arizona: 5.6% plus applicable local and county tax, computed on the "Merchandise Total".
Oklahoma: Oklahoma requires the purchaser of tangible goods to file a sales or use tax return when the retailer does not collect sales tax.

 

METHOD OF PAYMENT:
American Express, Visa, MasterCard, or Discover Card.

WORLDWIDE SHIPPING:
Contact Customer Service at 1-800-634-9484 or 1-513-645-4069 to check on delivery availability and additional charges that may apply.

APO/FPO:
Standard ground delivery to an APO/FPO box is provided by the USPS. Restrictions apply.

STANDARD DELIVERY:
Packages may ship either via UPS Ground or USPS. Best ship method will be determined by us. FOB Shipping Point

EXPRESS TWO-DAY SERVICE:
Place your order by 4:00 pm ET and it will be delivered within two business days! Add $14.99 to the regular Shipping Charges above for delivery in continental U.S. Street address and zip code required; not for delivery to P.O. Box or RFD address. Certain items cannot be shipped by air. Orders over 25 lbs. require an additional charge for Express Delivery (2-Day or Next Day). Call for details.

NEXT BUSINESS-DAY DELIVERY SERVICE IN CONTINENTAL U.S.:
Place your order by 4:00 pm ET and it will be delivered next business day! Add $24.99 to the regular Shipping Charges above for delivery in continental U.S. Street address and zip code required; not for delivery to P.O. Box or RFD address. Certain items cannot be shipped by air. Orders over 25 lbs. require an additional charge for Express Delivery (2-Day or Next Day). Call for details.

  ADDITIONAL EXPRESS SHIPPING CHARGES APPLY:
Items marked with this symbol require an additional shipping charge for express delivery. Call Customer Service at 1-800-634-9484 for details.

 Truck Delivery
This item is available to ship only to addresses in the contiguous 48 states. This item requires truck delivery service; your item will arrive in approximately 1-2 weeks from the shipping date. The delivery agent will call in advance to schedule the appointment. Deliveries are made Monday-Friday between 8am-5pm with a 4-hour delivery window.
Through-The-Door deliveries are placed inside the first floor doorway, garage or covered area. Delivered item is NOT unpacked. Note: If delivery is in NY or PA, the delivery can only be left AT a front door; this means the product will NOT be carried across the customer's threshold, into the garage or across a first floor doorway.
In the event you see any damage to the box and/or the item itself, please contact us immediately before accepting the product.

SATISFACTION GUARANTEE:
At Improvements, we're committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right. Simply return it within 90 days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding S&H). The choice is yours. In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.

Please note: Holiday merchandise returns will not be accepted after 30 days from the date of shipment.

Any products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.

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