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Shipping and Processing

Holiday Shipping Cut-Off Dates

For Delivery by Christmas on in-stock items only. Excludes Personalized orders:

LAST DAY TO PLACE ORDERS VIA STANDARD DELIVERY (and avoid express delivery charges):
December 19, 2014, no later than 11:00 p.m. EST and we will deliver by Christmas. Standard shipping fees apply.

LAST DAY TO PLACE ORDERS VIA NEXT BUSINESS-DAY AIR:
December 23, 2014, no later than 8:00 p.m. EST and we will deliver by Christmas.
An additional $24.99 to the regular Shipping Charges for delivery in continental U.S. applies. Street address and zip code required; not for delivery to P.O. Box or RFD address. Certain items cannot be shipped by air.

 

SHIPPING & PROCESSING CHARGE PER SHIPPING ADDRESS
If Merchandise Total is:
Charge is:
$24.99 or less $7.95
$25.00-$49.99 $10.95
$50.00-$99.99 $13.95
$100.00-$149.99 $17.95
$150.00-$199.99 $21.95
$200.00-$299.99 $24.95
$300.00 or more 10% of merchandise total
Alaska, Hawaii & Puerto Rico residents, add $25.99 to charges above. (2-Day Delivery)
Additional shipping charge may apply; see parentheses that follow individual item's price
Shipping charges are based on advertised prices before any discounts.
Shipping charges are subject to change without notice.

TAX INFORMATION:
Ohio: 5.75% plus applicable local tax, computed on the "Subtotal".
Arizona: 5.6% plus applicable local and county tax, computed on the "Merchandise Total".
Oklahoma: Oklahoma requires the purchaser of tangible goods to file a sales or use tax return when the retailer does not collect sales tax.

 

METHOD OF PAYMENT:
American Express, Visa, MasterCard, or Discover Card.

WORLDWIDE SHIPPING:
Contact Customer Service at 1-800-634-9484 or 1-513-645-4069 to check on delivery availability and additional charges that may apply.

APO/FPO:
Standard ground delivery to an APO/FPO box is provided by the USPS. Restrictions apply.

STANDARD DELIVERY:
Packages may ship either via UPS Ground or USPS. Best ship method will be determined by us. FOB Shipping Point

EXPRESS TWO-DAY SERVICE:
Place your order by 4:00 pm ET and it will be delivered within two business days! Add $14.99 to the regular Shipping Charges above for delivery in continental U.S. Street address and zip code required; not for delivery to P.O. Box or RFD address. Certain items cannot be shipped by air. Orders over 25 lbs. require an additional charge for Express Delivery (2-Day or Next Day). Call for details.

NEXT BUSINESS-DAY DELIVERY SERVICE IN CONTINENTAL U.S.:
Place your order by 4:00 pm ET and it will be delivered next business day! Add $24.99 to the regular Shipping Charges above for delivery in continental U.S. Street address and zip code required; not for delivery to P.O. Box or RFD address. Certain items cannot be shipped by air. Orders over 25 lbs. require an additional charge for Express Delivery (2-Day or Next Day). Call for details.

  ADDITIONAL EXPRESS SHIPPING CHARGES APPLY:
Items marked with this symbol require an additional shipping charge for express delivery. Call Customer Service at 1-800-634-9484 for details.

  THROUGH-THE-DOOR DELIVERY:
Items marked with this symbol exceed requirements for regular delivery and must be shipped via motor freight. Additional freight charge is noted in parantheses. Express delivery is not available on truck deliveries. These items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice; your assistance may be required. The freight carrier will call you to schedule a delivery appointment.

SATISFACTION GUARANTEE:
At Improvements, we're committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right. Simply return it within 90 days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding S&H). The choice is yours. In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.

Please note: Holiday merchandise returns will not be accepted after 30 days from the date of shipment.

Any products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.

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