At Improvements, we're committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right. Simply return it within 90 days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding S&H). The choice is yours. In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.

Exceptions:

• Holiday merchandise returns will not be accepted after 30 days from the date of purchase.
• Any products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.

How to Return or Exchange an Item

To return an item, simply fill out the Exchange/Return form printed on the back of the packing slip enclosed with your package. Then return that form to us, along with your item(s), by either using the UPS return label included (fee will be deducted from your refund/exchange), or using the carrier of your choice. If you no longer have your packing slip, please contact Customer Service at 1-800-634-9484.

EASY RETURNS

If your purchase qualifies for an easy return, a return label has been provided with your shipment. Simply follow these easy steps:

1. Complete the exchange/return section on the reverse side of your packing slip and include it with the items you are sending back.
2. Affix the UPS return label (located on the front of the pack slip) over the original shipping label on your package and reseal it for shipment. Retain the UPS/ARS tracking number for your records.
3. Drop the package with a UPS driver or UPS Store.

If you are returning merchandise for a refund or exchanging an item, the fee for using this label is $8.95, which will be deducted from your total refund. If you are returning an item because it is damaged or defective, there will be NO CHARGE for using the label. If you prefer, you may use the standard return label on the packing slip and pay for your own shipping via the carrier of your choice.

THRU-THE-DOOR SHIPMENTS

Currently, return labels are not sent for items that ship directly from the manufacturer, items that weigh greater than 50 lbs., or items that require Truck or In-Home return service.

If your order was delivered via Truck or In-Home Service, please call us at 1-800-634-9484 to schedule a return pickup. We'll coordinate the pickup of any large Truck or In-Home item for return.

METHOD OF PAYMENT:
Check or money order, American Express, Visa, MasterCard, or Discover Card.

WORLDWIDE SHIPPING:
Contact Customer Service at 1-800-634-9484 or 1-513-645-4069 to check on delivery availability and additional charges that may apply.

APO/FPO:
Standard ground delivery to an APO/FPO box is provided by the USPS. Restrictions apply.

DELIVERY INFORMATION:

STANDARD DELIVERY:
Packages may ship either via UPS Ground or USPS. Best ship method will be determined by us. FOB Shipping Point

EXPRESS TWO-DAY SERVICE:
Place your order by 4:00 pm ET and it will be delivered within two business days! Add $14.99 to the regular Shipping Charges above for delivery in continental U.S. Street address and zip code required; not for delivery to P.O. Box or RFD address. Certain items cannot be shipped by air. Orders over 25 lbs. require an additional charge for Express Delivery (2-Day or Next Day). Call Customer Service at 1-800-634-9484 for details.

NEXT BUSINESS-DAY DELIVERY SERVICE IN CONTINENTAL U.S.:
Place your order by 4:00 pm ET and it will be delivered the next business day! Add $24.99 to the regular Shipping Charges above for delivery in continental U.S. Street address and zip code required; not for delivery to P.O. Box or RFD address. Certain items cannot be shipped by air. Orders over 25 lbs. require an additional charge for Express Delivery (2-Day or Next Day). Call Customer Service at 1-800-634-9484 for details.

  ADDITIONAL EXPRESS SHIPPING CHARGES APPLY:
Items marked with this symbol require an additional shipping charge for express delivery. Call Customer Service at 1-800-634-9484 for details.

  THROUGH-THE-DOOR DELIVERY:
Items marked with this symbol exceed requirements for regular delivery and must be shipped via motor freight. Additional freight charge is noted in parantheses. Express delivery is not available on truck deliveries. These items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice; your assistance may be required. The freight carrier will call you to schedule a delivery appointment.

GIFT CERTIFICATES:
Please allow one business day for processing and shipping gift certificates.

SATISFACTION GUARANTEE:
At Improvements, we're committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right. Simply return it within 90 days and we'll gladly replace it (providing the product is in stock) or refund your money (excluding S&H). The choice is yours. In addition, for up to a year from the date of purchase, you can exchange any item for the same product (providing it is in stock) or for a merchandise credit in the form of a gift certificate.
Please note: Holiday merchandise returns will not be accepted after 30 days from the date of purchase.
Any products that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.