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Screws don't lock in place

I purchased the 48" floating wall shelf and when installing it, notice that the screws don't lock into the plastic drywall anchors and the mounting bracket pulls slightly away from the wall. This causes the shelf to angle down and does not seem secure. Are there any suggestions on how to secure it?
Age: 25-34
Gender: Female
1 year, 8 months ago
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Answer: 
Thank you for your question. After consulting our manufacturer, we have 2 options for you. First, you can use two additional screws by drilling them through the two additional holes on the bar support. The other option is that you may have incorrectly mounted the support screws or mounted the bar upside down; if so, we can send a replacement.
1 year, 8 months ago
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Answer: 
Thank you for your question. We've contacted our manufacturer for a solution to your problem, and we'll let you know as soon as we receive an answer.
1 year, 8 months ago
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