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Cedar Fresh Pants Clamps-Set of 3 5 5 1 1
Updated Review Ratings apply to customer service, not the hangers. Read on. . . Yesterday, the website photo showed an all-metal-and-wood hanger. I ordered 2 sets, but when my order arrived, the hangers had a black plastic clip (like the photo now posted). *Very* upset, I left a strongly negative review (now removed from the site). Today, a very pleasant woman called me to apologize for sending the wrong item. Their supplier had switched hangers without notifying them, and the all-metal-and-wood kind are no longer available. She gave me a full refund, said to keep the hangers I had gotten, and said they would be posting a new, accurate picture on their site. I still don't like the plastic-clip hangers, but I do like--and am very impressed by--Improvements' customer service. I have never experienced anything like this before. They spotted the problem, investigated it, contacted me to explain, resolved the problem as best as they could, and corrected the web site--all in fewer than 24 hours!!! They win the gold medal for Best Customer Service Anywhere. And I WILL be shopping here again. Thanks, Improvements! August 9, 2012
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